Customize search results columns

Bruce, thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)

Marc, thanks for pointing this out.

The marketplace listing doesn't allow you to specify a price unless you also use Zendesk for payments, which we don't yet. That's why many apps are listed as free even though they are not.

Bruce, It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a little misleading.

I've recently built this search app that might help some of the folks in this thread.

It helps support team members quickly search and reuse information from historical Zendesk tickets.

Thanks. It is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have.

Looks like something that ZD could fix in a few hours, but probably will never happen as the first call was more than 4 years ago...

Thanks again for trying.

@yaniv I recommend using the Filter option in Search results until this is figured out.

Really?!?

What's the point with the 'Search tickets' if I cannot see who is the assignee?! Should I open one by one? Windows 3.11 could do this! :(

Completely agree. Hoping this comes sooner than later! 

Assignee would be nice to have included in the search results

We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove columns would provide some agents with lower resolution monitors would yield some additional screen economy. Is there any update to this?