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Adding Flags to Metadata using Zendesk API

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Tommy

Posted Oct 28, 2021

Hi there. So I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this way; all of the ways that I've found to edit the metadata when creating a ticket have just added it to the 'custom' field, as opposed to actually adding this flag. Was wondering how I would go about doing this? Thanks!

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      Erica Girges

      Request #9709039 "[Community Post] About flagged t..." was closed and merged into this request. Last comment in request #9709039:

      Hi Jennifer,

      Is there any way to add this flag from the Zendesk API? Currently when I try to do it, it adds the flag to the 'custom' section of the metadata, as opposed to actually editing the 'flags' section of the metdata? Thanks!

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      Erica Girges

      Hi Tommy!
       
      Thanks for clarifying. Unfortunately, changing that 'custom' key isn't supported. It's just part of the metadata workflow. However, if you wanted I can pull our conversation into a ticket where you could provide more context around the functionality you're trying to achieve or code share. Maybe we can figure out a workaround together. 
       
      Looking forward to your response!
       
      Erica - Dev Support

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      Tommy

      Hi Erica,

      I can see the metadata when I go to the /api/v2/ticketnum/audits.json (or something close to that, going off of memory), and it looks all good, but any edits I make to the metadata, it just goes to the 'custom' key, whereas I'd like to manually edit the 'flags' and 'flags_options' keys. So instead of 'custom' : {'flags' : [3]}, I'd like it to not be in the custom and instead just have 'flags': [3] within the metadata. Thanks!

      Best,

      Tommmy

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      Erica Girges

      Hi Tommy,
       
      Perfect! To understand a little more of where you're at, in your ticket audits are you able to actually see the metadata upon the ticket creation event?
       
      Erica - Dev Support

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      Tommy

      Hi Erica,

      Thanks! I am using the Zendesk API client

      -Tommy

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      Erica Girges

      Hi Tommy,
       
      First and foremost, welcome to the community! Thank you for posting your question. Are you using just the Zendesk API client or the Laravel Wrapper?
       
      Erica - Dev Support

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