Getting ticket ID from conversations API for ongoing chat



  • Official comment
    Sarah Darmawan
    Zendesk Product Manager

    Hi Soren,

    Thanks for your suggestion. Our Conversations API is in maintenance mode and we don't have any plans to add new features to it. This issue could eventually be tackled in the SunCo Switchboard API - we keep a lookout to similar requests on the forum when we are building our product roadmap.


    Sarah D.

  • Diego Martin

    What's the recommended way to get the ticketId from a current conversation then?

  • Dane
    Zendesk Engineering
    Hi Diego,
    From what our Product Manager have mentioned this functionality is not yet available. As more users engage on this feedback/request it can also contribute to driving the demand for it to be added sooner on our roadmap.

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