Can't open chat room when integration Messaging on android

Answered
image avatar

Roby Huzwandar

Posted Feb 02, 2022

this is my code, I try to integrate it on android, but how to open a chat room?

public void initChannel(){
     Zendesk.initialize(
             mReactContext,
             "xxx",
             zendesk -> Log.i("IntegrationApplication", "Initialization successful"),
             error -> Log.e("IntegrationApplication", "Messaging failed to initialize", error),
             new DefaultMessagingFactory());
     Zendesk.getInstance().getMessaging().showMessaging(mReactContext);
 }

and I got this error

0

4

4 comments

Date
    Newest
      image avatar

      Tipene Hughes

      Hey, 1268152524389!

      Just checking in to see if you're still running in to this issue. If so, let me know and we can take a look in a bit more detail.

      Thanks!

      Tipene

      ------------------------------------------

      Translation by Google Translate:

      Solo estoy comprobando si todavía tienes este problema. Si es así, por favor hágamelo saber y podemos echar un vistazo con un poco más de detalle.

      0

      image avatar

      Marco González

      Tengo un app nativa de android, he tratado de incluir mensajería para basada en un flujo
      flowbuilder, estoy usando el codigo siguiente pero no me aparece el bot.

      Zendesk.initialize(
              this,
              "xxxxx",
              zendesk -> Log.i("IntegrationApplication", "Initialization successful"),
              error -> Log.e("IntegrationApplication", "Messaging failed to initialize", error),
              new DefaultMessagingFactory());


      Logger.setLoggable(true);
      Zendesk.getInstance().getMessaging().showMessaging(this);

      0

      image avatar

      Roby Huzwandar

      I'm trying to create my own module in code native and call it from react-native like this dependency
      https://github.com/taskrabbit/react-native-zendesk-chat

      it's just that the dependency uses the classic SDK and I can't integrate it with the flow builder, is there a way to integrate the flow builder with the classic Mobile SDK?

       

      1263169302390

      0

      image avatar

      Eric Nelson

      Hey Roby,

      It looks like you might be using React Native which we don't support. I'm going to leave this thread open in hopes someone from the community will be able to assist.

      Thanks!

      0

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