Set Due Date Automatically when Ticket is Submitted

Hi All,

I know many folks are requesting the ability to set due date natively via business rules,  and I also have added my vote.  Since we don't have that yet, I have created a thorough how-to guide on how to set it up via business rules and webhook, which you can view on our help center here.  I've also found a way to consider business hours, though it is also a more involved set up, which is detailed here.  Happy for any feedback or to answer any questions about the workflow.

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

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Thank you again for your feedback and for being a valuable customer with Zendesk.

+1, our teams would also love the ability to do this natively.

Agreed. We implemented the custom field option and copy using the API to the standard due date field, but I would prefer not to use up API hits for this purpose.

+1. This automation is critical as we have predefined SLA's based on Priority of tickets.  E.g.: Priority ( custom field) : 'S' the the ticket is due within next 24 Hrs. We also need to send reminders to assignees (i.e. set up automations) based on Number of hours until & since due which i believe is based in the standard due date field in Zendesk.

Also adding an up vote for this function. We would like this to be something we can set a trigger up for so that all task tickets that meet the usual trigger criteria e.g. in group X can be set to due X days after ticket creation. 

I needed similar functionality for requested articles so I wrote a guide for the steps I use to achieve this here: Automatically Set a Due Date for Tasks Using Custom Fields - I hope it helps someone out there!

Up on this too.

Hi ZenDesk team - is there any update on populating the Due Date field being possible on a trigger or automation?

Thanks!

+1 on this. I was just searching for a way to automatically set the ticket type to task and set the due date to the following business day with a ticket macro, and then searched to see if it is possible via trigger. This seems like a no brainer to be able to customize and automate due dates based on scenarios and rules.