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Display Article List in Alpha order by Title



Posted Apr 14, 2022

Hello,

I need to display the article list in alphabetical order by title. But, it seems like while I can sort on (e.g.) Last Edited, I cannot sort by title. Which seems like a major omission in functionality.

Accordingly:

1) How can I do this?

2) If I can't sort the article list by title, is there a workaround/alternative?

Thanks.


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7 comments

Stephen, the Help Center Manager app will allow you to view your articles in a Excel-like format with advanced sorting, searching and filtering (among other things).

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Thanks. But don't think it'll work for me. We're not looking to add any third-party apps.

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You would think this would be a basic functionality of the article list. Definitely not something you should have to pay an extra service for.

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@Ashley, exactly! Sorta like having an employee list and not being able to sort by Last Name. ;)

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When will sorting by Title be implemented??

This is a very basic sorting functionality that should already be present.

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image avatar

Orsolya Forster

Zendesk Product Manager

Thank you for your feedback! I agree, sorting by title should be a basic functionality available for article lists, and we will try to prioritize it soon. I'll update this thread when we have details to share. Cheers!

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Is this feature on the list to be implemented soon? We recently moved over to Guide/Knowledge Base for all of our standard operating procedures, and being able to sort alphabetically is a key function we need to keep it organized and promote the use of Guide.

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