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Submit a Request - Tracking Events



Posted Apr 27, 2022

We want our users to use the submit a request button on our help centre as the primary method of raising tickets.

 

We were interested to know if there was any way of connecting a ticket that has been raised to the article that the user was reading when they clicked 'submit a request'?

 

Is this possible? I've been advised by your support team that it is not, but to raise it here for discussion.

 

Thanks!


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1 comment

Hi Sam,

This might not help your instance but if you have Zendesk Chat implemented you are able to see from which page the user open the chat message.

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