disable pop up notifications showing ticket has been updated



Posted Jun 15, 2022

These type of pop up notifications happen every time the status of a ticket is updated and have to be cleared out manually. It is distracting for agents and causes excessive, unnecessary clicks. It would be great to have an option to disable these pop ups from occurring in the first place. Thank you! 


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14 comments

Official

image avatar

Samir Shah

Zendesk Product Manager

Hello All,

Thank you for the engagement regarding pop-up notifications. I'm happy to share that enhancing the notification experience is on our roadmap, and this will include agent-level preferences that will give agents the ability to customize which events generate pop-ups. We don't have a confirmed release date yet, but I'll keep an eye on this post and will provide an update when we are closer to development. Thanks!

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Do you have any new information to block these pop-ups ?

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How to create a trigger Alert pop-up notification message to agents when a ticket is created or updated displayed in the chat dashboard.

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+1 for at least making them more customizable, or permissions given to those that do not need them to mark their prioritizations or schedules

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+1 for completely disabling these notifications

0


Official

Hello All,

Thank you for the engagement regarding pop-up notifications. I'm happy to share that enhancing the notification experience is on our roadmap, and this will include agent-level preferences that will give agents the ability to customize which events generate pop-ups. We don't have a confirmed release date yet, but I'll keep an eye on this post and will provide an update when we are closer to development. Thanks!

0


Would love to see this pop up show up somewhere else as this would help with efficiency. 

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you can click on "stay on ticket" option so the ticket doesnt close

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+1

Congratulations! ZD took a one-click operation and made it 3 clicks!!  :( 

I'd love to turn these off.  Thanks

0


+1 this!

Would be great if we could either turn this into a personal setting for agent specific (Permission-required) or group specific where we could disable it for certain teams that are working on a large quantity of tickets and find this feature a nuisance. 

Are there any potential updates on this within the next roadmap for products?

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I would love to more control options added to pop-up notifications. Particularly useful would be controlling where the pop-up appears, controlling how long the pop-up stays visible, and the option of disabling pop-up notifications entirely.

3


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