New Team Members Page Default - Can't change groups easily
I like the new team member page, and I've used it often, however....
Now that the new team members page is replacing the old, you can't change people's groups or profiles unless you open 3 different tabs and 5 clicks just to access an agents profile as an admin. Additional tab to get to the admin center, then click on Team Members, then to click on the person, then to click Mange in support, which opens another tab and now you can update the groups/info for an agent.
I have a group of users to update, but their default group will have to be changed. This is a lot of clicks and time for small changes.
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I agree! Upvoted!
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Yes completely agreed. I need to be able to change groups way easier and also people's default group! Bulk manager is essentially useless!
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Wouldn't it make sense to have all the available admin and management options for a user on one page? I can find them on the team member page, then off to a new page to see their role and what they have access to, and then off to a new page for chat roles, and then another for support groups and to edit their info, which, I have to search again for, because there is no link to it. Wasn't there a "Manage in Support" link? Was it removed?:
One user = one page!
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3 Comments