Since the new Workspace "upgrade", I've noticed an issue where if I bulk Edit multiple Unassigned Tickets and apply a macro, it will intermittently apply that macro to several recent Solved tickets that weren't even selected (or even Open!), and suddenly a handful of tickets that I had previously updated and closed will be reopened in my queue with the new macro applied. Super frustrating because I have to enter all the ticket data or apply the correct macros twice.
I escalated to Zendesk Support and they asked me to make a recording of the issue, but I can't do that because it doesn't happen every time, and these tickets all contain customers PII.
Has anyone else experienced this issue?
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