Confused about web widget classic vs messaging vs chat

Answered

Posted Nov 13, 2022

I'm having a hard time understanding the difference between these 3 despite having read multiple KB articles on the subject

Also, why is a web widget (classic) called classic? Is there a successor?

It would be great if someone could give me a bit of history here and a one-liner on each solution. Thanks!

2 comments

Date

Community Moderator

Nov 14, 2022

Hi Pablo Gonzalez, one way to resume this would be:

Chat is a channel and/or Zendesk product which we can enable as a channel on our legacy/classic widget.
That said, Web widget (classic) is the legacy widget that has existed for years (previously Zopim).
Web widget is the 'new normal', it includes more customizations, Flow Builder integration etc.
Messaging is a replacement for the Chat channel. It's the new chat UX embedded in the default Web widget (i.e. not available in classic web widget)

Hope this clarifies things a bit, I understand how it can be a bit confusing :-)

Nov 14, 2022

Thank you very much Pedro Rodrigues (opservator.com)! Still confusing, but a little less!

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