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Macro Placeholders populating old/incorrect data
Posted Nov 22, 2022
If you use a single macro to edit fields in a ticket and then also add a private comment with placeholders for the fields you just adjusted in that same macro, the comment will retain the old field values instead of using the new ones. Please adjust so that you can edit fields in a ticket and then use the newly edit fields within the comment placeholders.
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2 comments
Lou
Thomas Fowler
I believe that until you submit that ticket, those values haven't actually changed. Once submitted, the database is updated and those new values will be valid.
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Thomas Fowler
If the field is blank when the macro is ran, then the comment will include the new values within the placeholder without submitting the ticket first. When the field already contains a value, then the comment includes the old values within the placeholder. The goal is to be able to change the field and update the comment with one click.
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