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Receiving a call while on another call

Not Planned


Posted Jan 05, 2023

Hello,

Is there a way to see when a call comes in when you are on another call? And then put the current call on hold and answer the new call?

Thanks!


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2 comments

Official

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Sean Chuang

Zendesk Product Manager

Hi Community,

Amie is correct (thanks!). Thank you for the interest in this feature but unfortunately this is not on our roadmap. 

Thanks,

Sean

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Hey Andrew, 

The short answer here is No. This type of functionality is not currently available with Zendesk Talk. 

Best,

Amie

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