Receiving a call while on another call

Not planned

Andrew Sharp

January 05, 2023 17:15

Hello,

Is there a way to see when a call comes in when you are on another call? And then put the current call on hold and answer the new call?

Thanks!

2 Comments

Official comment
Sean Chuang
- January 18, 2023 09:43
Zendesk Product Manager
Hi Community,

Amie is correct (thanks!). Thank you for the interest in this feature but unfortunately this is not on our roadmap.

Thanks,

Sean
Amie Brennan
- January 05, 2023 23:50
Hey Andrew,

The short answer here is No. This type of functionality is not currently available with Zendesk Talk.

Best,

Amie

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