Custom Role should be able to create/edit bots

I also have a positive view on AI Add-on - Advanced because the recent changes in bots are amazing. However, since these bot conversations are not directly visible to our team leaders or decision makers, they are not fully informed of how great the bots are. That is why Zendesk bots continue to be undervalued.

I think that if the ability to view bot conversations is made an option for roles, Zendesk customers will be more willing to invest in bots.

I agree.

Like most companies, the role of building bots should be given to the team leaders of each team. Because they are the ones who know the workflow of each team the best. The team leaders should change the bot's answers frequently according to the business situation that changes at any moment.

As of now, the admin has to change the bot's answers requested by the team leader, which is very inflexible.

Also, the team leaders should be able to see the conversation history. If the team leaders do not see the bot conversation history, they will not know what needs the customer has, which customer problems were solved by the bot, and which were not. Without this feedback, the bot cannot be built properly.

I think the bot builder editing permission should be added as a custom role, and one more permission should be added that allows them to view the bot's conversation history separately from the bot builder permission.

+1

In my company, multiple teams working on different tasks in Zendesk, and the Answer Bot is handled by a specific team. However, we can’t provide Admin access to all personnel, as that role allows changes beyond just creating or editing the Answer Bot, which involves sensitive access. It would be ideal if there were an option to limit access specifically to certain roles without granting full administrative privileges.

+1 even with the acquisition from Ultimate it is a must-have!

Agree with all of the above - We'd like to make bot performance a KPI for our content team, since they manage the info the bot pulls from; but they cannot access the bot to make the appropriate adjustments (ie. business changes that affect intents, etc.). We need to be able to add AI Bots as an option within setting up custom roles.

We need this to be a custom role as well without providing admin access.

same here, we need to have this permission for custom role

This should definitely be a function not only confined to Admins. I really agree with the solution Roy gives in his comment for the time being. We just can't give full admin access to our bot-builders…

This is really strange, this is clearly not an admin (only) function. I understand that overhauling the roles structure/function is not easily done, but for the time being, changing the function Roles>Channels>Manage channels and extensions to also include the bots would be a really helpful improvement and logical (even though more fine-tuning would be desirable)