Mac OS, text replacements (shortcuts) not working in latest update.

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Steven Ramos

Posted Feb 13, 2023

I've been using Mac OS text replacements for years and with the latest Zendesk support update, these shortcuts no longer work in Safari. 

If I try to reply to a ticket, I would type the shortcut THA and that would turn into "thanks for contacting us...", it no longer works in the reply box. The shortcuts work on any other page and app.

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15 comments

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    Newest
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      Jamie Forbes

      It's July now.  Can we get an update on this please ?

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      Amisha Sharma

      Hello everyone,

      Thanks for your feedback. We are keeping an eye on this post and will post an update as soon as it is fixed by the technology we are using to power our composer. Thanks for your patience.

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      Lupita Soto

      It's been almost a year. Any chance we can get this time saving small feature back ?

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      Lupita Soto

      Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

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      James

      Last update was a few weeks ago. In essence Zendesk isn't going to do anything to fix this. They also refused to provide a downgrade option for CKEditor which would act as a workaround.

      Looks like the best we can hope for is for CKEditor to come up with a fix and then pray Zendesk picks up the update in a timely manner.

      If you have a GitHub account it might help to give a thumbs up to the issue thread, or submit a 'me too' post - just so they know it's affecting many users.

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      Ömer Baran

      Hey James

       

      Is there any Update regarding that Issue?

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      Caylan Larson

      This also affects me. Hard to believe this has been broken for over a month when it affects my day to day so significantly. Please fix.

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      pchevalier

      Thank you for all the info James. I hope they come up with a solution soon.

      Pierre

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      Ryan

      Thanks for the updates, James! (Can't tag you for some reason)

      I hope for a solution very soon..

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      James

      I received another update from them, and it seems like they found the actual issue.

      I've just heard back from the team and according to them, this is a known bug with the current/latest versions of CKeditor 5. 

      Currently, it works with Chrome but it doesn't work with Safari. On the bright side, previous versions didn't work with multiline text expansion while now this works but only in Chrome. 

      In a few quick tests, text replacements sort of work in Chrome but autocorrect is still totally broken. Both are working when I post here in the Community, so I'm certain it's not an issue with Safari or macOS.

      I also found this issue on Github which seems to match up with what they are saying.

      https://github.com/ckeditor/ckeditor5/issues/13428

      I've asked them if there's a way to downgrade to the last working version of CKeditor, and am awaiting a response.

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