Guide Search Results

Answered

1 Comments

  • Jupete Manitas
    Zendesk Customer Care
    Greetings, Antonio! Thanks for writing in! 
     
    There is no option yet to change the behavior with the Help Center search. When an article, post, or external content is returned, the search engine attempts to find a snippet from the document body that matches the search. If there is no match in the document body or comments, an extract from the start of the document body is returned. Also, it ranks search results based on relevance scores and is displayed to the user in descending order of their scores. This has been mentioned in our guide that caters to Help Center Search functionality:  About help center end user search.
     
    This could be a good feature that you can post here.  
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