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Guide Article Down vote notification

Answered


Posted Apr 26, 2023

Does anyone know how I can set up an email notification for when an article is down voted from our Guide help center? Not sure if this would be in the form of a trigger or automation? I have tried to play around with both settings and can not find anything.


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3 comments

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Tipene Hughes

Zendesk Developer Advocacy

Hey Bradley Lowes,

It sounds like our new webhooks for help center and community events would be super useful in this case! Here's a link to the product announcement, and the documentation which should get you moving in the right direction:

Announcing webhooks for help center and community events
Article events

Feel free to reach out with any questions!

Tipene

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Hi Tipene, 

Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. 

I would greatly appreciate further assistance on how to set this up. 

Thanks, 

Brad

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image avatar

Tipene Hughes

Zendesk Developer Advocacy

Hey Bradley,

You’d need to have the webhook interact with a service that can generate an email notification. Unfortunately, the webhook cannot generate the email directly; it is only able to notify another service via an API call when the specified change takes place I.e article vote created. 

One way you could go about this is by building a small backend service that generates an email when the API call is received. Another way could be to use a third party service that ingests the API call and generates an email notification. A Google search should bring up a few different options for you.

I hope this helps! Feel free to reach out with any questions.

Tipene

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