Getting ticket attachment links from a webhook.

Hi Roar! If you're looking for the content_url, you'll want to use the ticket comments API and you'll see this returned in the payload:

{
  "attachments": [
    {
      "content_type": "text/plain",
      "content_url": "https://company.zendesk.com/attachments/crash.log",
      "file_name": "crash.log",
      "id": 498483,
      "size": 2532,
      "thumbnails": []
    }
  ]...}

Thanks for the reply.

I tried that but it seems the webhook doesn`t see the formatting of the endpoint as valid yet.
e.g I`ve tried:
https://xxxx.zendesk.com/api/v2/tickets/ticket_id/{{comments}}.json
https://xxxx.zendesk.com/api/v2/tickets/{ticket_id}/comments
etc

If I can point to the comment API, it would be great to have some pointers on how we should structure the json command to list the content_url. 

Hi,

I have the same request as Roar. I would like to send the url attachment file to an external ticketing system.

How can I get the "content_url" for the attachments listed as a part of a ticket comment and send it ?

How to I post the attachment url and wich endpoint do I use for the webhook? 

Thank you in advance for your answer

Frédéric d'Hartoy

Hey Frederic D'hartoy,

Just to be sure I'm giving you the optimal solution here, can you explain your ideal workflow in a bit more detail? Webhooks are generally used as a way to send requests to external systems in response to activity on a ticket(s). If you're just wanting to gather data on a batch of tickets and send this to an external system, there are likely more suitable ways to do this instead of using webhooks.

Look forward to hearing from you!

Tipene