Ticket interface messages shown at the bottom instead of the top

Planned

Posted Jun 01, 2023

Since we enabled the messaging feature, our interface has been modified. Now, the latest updates in the ticket appear at the bottom instead of the top of the page, which is how it used to be.

It would be clearer and more user-friendly if we could configure it to be displayed as it was before. Alternatively, having an option to switch between both display settings would be appreciated.

This was more logical to us (see image below)

Thanks in advance.

3 comments

Date

Official

Brett Bowser

Zendesk Community Manager

Oct 09, 2023

Hey Jordy,

I just wanted to share that we have now launched an EAP that will allow you to customize the conversation flow and composer location in tickets. Thanks so much for sharing your feedback and check out the following community announcement for more information: EAP Announcement: Configuring the conversation flow and composer location in tickets

Have a great rest of your day!