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Messaging Web Widget and page url
Answered
Posted Sep 26, 2023
We are using the messaging Web Widget on our Help Center pages. We want to capture what article / URL the user was on when they opened a ticket from the messaging widget so we can determine which articles require updates. How do we do this?
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2 comments
Official
Mick O'Donnell
Hi Christina,
You may also wish to check out the Zendesk Metadata APIs for messaging that you can use with the Zendesk Web Widget (and mobile and Unity SDKs). You could create a custom ticket field in Admin Center, something like "Page at ticket creation", and use the Metadata APIs to set the value for this field via the Web Widget (these APIs are client side).
The article above links to the developer documentation for this with detailed instructions for the set up. Good luck!
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Christine
It appears that you have posted a duplicate for a similar question, I'm re-sharing my response to your previous comment, just in case you missed it.
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