Send button in a new Side conversation


  • Sydney Neubauer
    Zendesk Luminary

    +1 we have also seen this issue with testing. It is one of the reasons we are hesitating on rolling it out as I know it would cause a lot of grief.

  • Shawna James
    Community Product Feedback Specialist
    Hey Marleen, thanks so much for your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please show your support by giving an upvote or entering your use case in the comments below. Thanks so much again!
  • Janna Johns


  • Daniel Pohl

    Our server desk has the same complaint. To us it doesn't make sense, that in an existing Side Conversation, the Send button line is sticky, but when you write a new Side Conversation it vanishes down.

    Please make the Send button line also sticky for a new Conversation!

    Here the locked bar with existing Side Conv.:

    Here the vanishing Send button bar with new Side Conv.:

    Looking forward to a solution!

    Best regards



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