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Forwarded email attachments

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Akop Akopov

Posted Dec 05, 2023

When forwarding email from external email address to Zendesk, original email message attachments are not automatically transferred to created Zendesk ticket. It's needed to manually upload attachments to Zendesk ticket. This makes ticket processing complicated and forwarding emails to Zendesk looses its sense. It would be great to have email attachments automatically forwarded to Zendesk together with the email message. 

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    Shawna James

    Community Product Feedback Specialist

    Hey Akop, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Viviana Meli

    Hi Shawna James, 
    Is there any update on this topic?
    I agree that we need to have email attachments automatically forwarded to Zendesk together with the email message.
    Thank you,
    Viviana

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    Shawna James

    Community Product Feedback Specialist

    Thank you for your question Viviana. Unfortunately at this time I do not have any further updates. This feedback request is being reviewed by our product organization and we will provide an update when there is one available. Thank you again! 

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