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Product Feedback: Messaging cannot be disabled in Sandbox

Answered


Posted Dec 12, 2023

Hello,

At the moment, we have noticed that Messaging cannot be manually disabled by admins and we need to fill out a form which according to Support will take 24-48h for approval. 

By enabling admins to manually toggle enable/disable Messaging, we can have more control, be more autonomous and also skip the approval step. 

We are currently working on implementing Messaging product to all of our Zendesk instances and a testing phase is always a must. In this case, sometimes Messaging has to be disabled and reenabled during testing and if this is required several times, having to fill out a form and waiting for approval every time will definitely delay us. 

Ideally, we would like admins to be able to have such control in Sandbox.


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6 comments

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Shawna James

Community Product Feedback Specialist

Hey Atanas, it's been great to see so many feature requests and ideas from you over these past few weeks! Thank you for engaging in our community taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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+1

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+1 Sandbox is the place where we should have more control in order to test and try future implementations for the best of our clients.

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+1 Having the ability to test out different scenarios in Sandbox is what makes it so useful. Having to request that it be disabled seems counter-intuitive when it comes to what the Sandbox is intended for.

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Carl Joseph

Zendesk Product Manager

Hey everyone, thank you for taking the time to provide us with this feedback! 

 

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

 

Thank you again for your feedback and for being a valuable customer with Zendesk.

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Carl Joseph

Zendesk Product Manager

Hey Allie, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

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