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Notify By Trigger with 'print ticket' summary report sending to requester

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walter maldeghem

Posted Mar 13, 2024

Hi, I would like to create a trigger that when a ticket is solved, the summary report from the "print ticket" function [now only manual] gets mailed to / Notify by the requester?

Is there a function or method to do this?

My very best regards, Walter

 

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    Francis Casino

    Zendesk Customer Care

    Hello Walter,
     
    I'm afraid that there is no native way in Zendesk to achieve that. As a workaround, you can use placeholders to include dynamic ticket information in the email, such as ticket.id, ticket.subject, ticket.description, etc.
     
    Furthermore, I suggest creating a new post in the General Product Feedback section of our community [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-]. This will enable you to interact with other users who share similar needs and explore potential solutions. Posts with significant engagement are often brought to the attention of product managers during roadmap planning.
     

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