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Product Feedback; Consolidated Macros Management



Posted Jun 21, 2024

Hi Team, 

 

We have noticed that in the new Consolidated Macros Management interface, in some cases the macro name column will overlap the date created column if it is too long:

Additionally, it would be great if a couple of new columns will be added such as “Created by” and “Last update by”. This will be highly useful for audit purposes.

 

No workaround is currently possible for either feature improvements.


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7 comments

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Patrycja Walencik

Zendesk Product Manager

Hi Atanas Tomov, thank you for your feedback. We are working on this, and soon you should see behaviour as you expect :) 

Have a great day, 
Pati 

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I'd like to ask if you could make the “placeholders” option visible again. The button to view placeholders is invisible and very difficult to locate unless someone shows you where to find it. I suggest making it more visible so agents don't have to struggle to find the tools available.

 

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Patrycja Walencik

Zendesk Product Manager

Hi Dale Steinbacher
Could you please share with me a print screen on what you see by sending email: patrycja.walencik@zendesk.com. Thank you in advance. 

Have a great day, 
Pati 

 

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Hi Pati,

Please find a screenshot of the action section of our macro page below. I have highlighted the area that the “view placeholders” button is hiding at the moment. There is no text or thumbnails that pop up to let you know that the placeholders are there.

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Patrycja Walencik

Zendesk Product Manager

Dale Steinbacher, thank you for the print screen, we will try fix this soon, this is not expected behavior, you should see this view. 
 

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Thanks Patrycja,

The image you provided above is what we expect to see on our end and I appreciate your taking the time to look into this for our instance.

Best,

Dale

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Patrycja Walencik

Zendesk Product Manager

Dale Steinbacher coming with good news, we fixed this issue and hopefully you will be able to see proper behaviour :)

Have a great weekend, 
Pati 

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