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User Info & Knowledge



Posted Sep 10, 2024

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,


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Shawna James

Community Product Feedback Specialist

Hello Nora, 

 

Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.

 

For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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