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Leave "comments" in help articles when submitting "changes"
Posted Sep 19, 2024
It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why this has been done.
For example, if I need to amend an article's information, and unpublish it for the time being whilst I await confirmation of certain details, leaving a note for myself, or an aide for when we revisit the article, be it in a couple of hours or days, might prove beneficial in ensuring the clarity and reasoning of the edit.
I would assume only allowing a comment for the latest update would be beneficial.
This may just prevent republication of articles/drafts/archived documents from resurfacing in error.
I “expertly” in paint imagined how it might look…
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Thanks for taking time to have a look.
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5 comments
Stacey Krantz
+1 100% agree - there are many times we are asked why an article was updated, who requested the update, etc. Having a comment option that displays with revision history would save a lot of researching (emails, slacks, notes, etc.) when folks question an update months after the update has been completed.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Monica
This along with a feed for agents of changes. We have an internal facing knowledge base for agents and it's more helpful for them to quickly know where they need to look for the updates.
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Elizabeth Barron
This would be amazing, especially now that we've added Team Publishing and have multiple people working in the Guide Admin. The “paper trail” documentation would save us a lot of double-work and miscommunication!
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Patrycja Walencik
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
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