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Why cant we see "New" tickets in the new Agent home?



Posted Oct 01, 2024

Surely this needs adding?

 

We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New tickets” in there.  It would help so much instead of creating a new view.

 

I dont get why this isnt an option from day one?  Whats the reasoning behind this?

 

Thank you

Gary


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4 comments

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Shawna James

Community Product Feedback Specialist

Hey Gary,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi, we have the same problem. I have already spoken to support, and they referred me to this entry, advising me to comment on this topic as well.

 

Ticket: #13327536

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Same problem here. I hope it gets changed soon, because it's really disrupting the workflow.

 

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This seems like a massive oversight and has a large negative impact on our agent's workflows. 

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