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Not all Sections displaying when trying to place article



Posted Oct 04, 2024

We ran into a bug where we are trying to place an article within a specific section, but it is not showing up properly in the selection module (in this case, Integrations section).


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12 comments

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Katarzyna Karpinska

Zendesk Product Manager

Hi HS Richardson,
Thank you so much for raising this issue. The problem should be already fixed. Pls let me know if all looks ok on your side 

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Hi Katarzyna, this looks good. However, we also noticed that the sections are in random order. They don't follow the arranged order we have nor are alphabetical and this makes it difficult to locate the right sections.

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I have the same issue that articles available in the Arrange articles view are not listed in the section list accessed via the Manage sections button in the article's Article setting panel. How are you managing these duplicated issues please as my problem has not been resolved by any general fixes so far? Do I need to post my individual details separately? 

 

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Katarzyna Karpinska

Zendesk Product Manager

Hi HS Richardson we have introduced alphabetical sorting of sections in the module, which I hope will help with the randomness :) 

Gill Harris , we are logging every feedback we are receiving, and yours also have been noted. We are still working on stabilizing the visibility of sections in the panel and will come back to you as soon as we have a fix. 

 

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Hi, we ran into another bug. It looks like when you're in a section and click Add Article, it doesn't automatically put the new article within the section, you have to manually do it. When we were prompted to select a section so that we could save, it did not show any sections for us to select. 

We worked around it by using the Arrange feature. However, it's still really buggy within the article section selection.

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Orsolya Forster

Zendesk Product Manager

Gill Harris HS Richardson we have released a series of bug fixes in the past two weeks, and the section visibility should be working as expected now. Can you verify if it's working for you?

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Orsolya Forster It looks like the items I mentioned are all working as expected now. Thank you for resolving them!

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Orsolya Forster I'm not sure what happened, but now it looks like sections are not showing up again when you create a new article and try to select a section. This occurs when you're in the admin view and try to add an article, which you are then prompted to add a section before you can save. If you are on the front end in a section and click add article, it auto-populates the section you're in.

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Orsolya Forster

Zendesk Product Manager

Thank you HS Richardson , we'll take a closer look at this case.

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We are also not seeing Sections after selecting a Category. I recorded a Loom

https://www.loom.com/share/dd3520d188be419ca8283c4ef92f7807?sid=b6df6e83-b827-43bb-9e70-6b787327871c

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Having the same issue as the above comment. Blank sections. If you type out what you want it will work but you cannot click through them

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Orsolya Forster  apologies for the delay in responding but I have been out. I can confirm that my issues are now resolved. Thanks

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