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Historical Article Formatting



Posted Nov 25, 2024

We've noticed that a lot of our articles that were published before joining the EAP now have odd spacing and formatting. For example, extra carriage returns, spaces, and gaps in copy are prevalent in between headings, bulleted lists, paragraphs, etc. that weren't there before. We've had to manually go into articles and correct the odd spacing.


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Patrycja Walencik

Zendesk Product Manager

Hi Cassie Coin, thank you for the feedback. FYI  On behalf of you I created ticket for collect more information 

 

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Patrycja Walencik we are having similar issues to what Cassie described here, as well as issues with the Heading styles not displaying in the expected sizes (i.e. Heading 3 is almost smaller than the default paragraph text and Heading 2 looks like Heading 1, etc.).  

 

I couldn't find another thread related to the Heading sizes, so please let me know if I should post that elsewhere or if this all could be related! :) 

 

cc: Jen Oquendo 

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Patrycja Walencik

Zendesk Product Manager

Hi Tawnya Reid
Thank you letting us know, I will create the ticket on behalf of you and then I will ask about more details there.

 

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