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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Add "all history" to time filters on new dashboard
      This option is needed, otherwise you have to go into custom and set a wide date.

      Posted Nov 13, 2024 · Ashley M

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      Schedule individual reports
      I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...

      Posted Sep 28, 2022 · mfg

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      Add CC Attribute to Reporting
      There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...

      Posted Nov 26, 2019 · Michael Ferri

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      Download reports from the new dashboards on Explore
      Answered
      Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...

      Posted Nov 28, 2024 · Mayra

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      Ability for non Admins to change the Zendesk Availability of other Agents
      Our Admin users are using an Explore Dashboard to view and change the Availablility status of our Agents. Using this met...

      Posted Feb 05, 2025 · Stuart French

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      Guide　記事の添付ファイルの利用状況が分かるようにして欲しい。
      お客様からどの程度活用されているか知るために、記事に添付されたフィアルのダウンロード（閲覧）回数を知りたい。そういった方法を今後用意していただきたい。

      Posted Feb 04, 2025 · 加藤　暁生

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      Explore color conditional formatting is only in Table format :(

      Unfortunately, seems not possible to color coding your query reports onl...

      Posted Mar 26, 2020 · Diego

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      Pre-built metrics and/or ticket events for skill timeouts
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Posted Jan 28, 2025 · Martin Sasse

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      Customer Response Visibility for New CAST Survey
      Hi, I recently configured Zendesk's New CAST Survey launch, however we can't see the customer's reaction because there i...

      Posted Jan 28, 2025 · Forever New Admin

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      Allow reports to show 0 value columns
      We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets ...

      Posted Jan 30, 2025 · Chris

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