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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Feature request: Ability to report on the 'Intelligence> Summary' for multiple tickets in a View
      I have created a View that lists certain Support tickets. I want to be able to create a report which shows the 'Intellig...

      Posted Nov 21, 2024 · Stuart French

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      Explore report on macro usage
      Not Planned
      Macros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with...

      Posted May 18, 2017 · Permanently deleted user

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      Setting a filter default state
      Completed
      Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of th...

      Posted Apr 19, 2019 · Elizabeth Toy

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      I want to open the Explore report in a new tab.
      Hello, I have a request regarding the report display in Explore. When opening multiple reports from the report list, it ...

      Posted Apr 20, 2023 · とうま

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      Sorting results by attribute in a table chart format
      From my comment in this article:

      Posted Jul 29, 2019 · Hillary Latham

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      View help center usage by organization
      I am trying to find a way to view what articles an organization is looking at in our help center. We are trying to deter...

      Posted Apr 30, 2024 · Miguel Contreras

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      Product feedback: reamed values to be pre-selected and saved for usage across all reports
      Not Planned
      Hi, When we need to use "Renamed set" in Explore in some of our reports it's not possible to pre-select values and to us...

      Posted Apr 19, 2023 · Anastasia Kachanova

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      Product feedback: Live reporting in Zendesk to be more customizable
      Hi Team, Unfortunately, currently Explore live reports cannot be edited, customized or created. It will be highly benefi...

      Posted Jul 03, 2024 · Georgi Tanchev

      3

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      Sending a Scheduled Report in Explore
      Planned
      Zendesk Explore only allows you to schedule the sending of Dashboards, when we need to be able to send specific Queries ...

      Posted Dec 19, 2019 · Ruth Nogueron

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      Average Chat Concurrency - How is this Calculating?
      In both the out of the box, and custom built chat concurrency dashboards don't show a chat concurrency which makes sense...

      Posted Mar 14, 2022 · Zach Burns

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