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Matt Carrington's Avatar

Matt Carrington

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Matt Carrington

Matt Carrington commented,

Community comment Feedback - Ticketing system (Support)

Yes I agree.  We have just moved to ZenDesk Workspaces and immediate feedback is that its very time consuming having to scroll to the bottom of the page.
Is there any update on this?

View comment · Posted Aug 18, 2020 · Matt Carrington

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Matt Carrington commented,

Community comment Feedback - Voice (Talk)

I agree with the above, this is a real issue for many customers and it would be good to know that its being investigated at least.

View comment · Posted Jan 30, 2020 · Matt Carrington

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Matt Carrington commented,

Community comment Feedback - Voice (Talk)

I agree, this is a significant stumbling block for using ZenDesk Talk.  Our agents are having to wait on the phone for considerable amount of time for the transfer to be answered and this is wasting the agents time.

ZenDesk, can this please be added to your Dev Roadmap!!

View comment · Posted Dec 13, 2019 · Matt Carrington

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