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Alvin Leung
Joined Apr 15, 2021
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Last activity Jan 03, 2023
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Latest activity by Alvin Leung
Alvin Leung commented,
I still haven't received any contact from Zendesk?
May I know why?
View comment · Posted Jan 03, 2023 · Alvin Leung
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Alvin Leung commented,
Thank you Brett.
Now I understand I can migrate the content by the method you mentioned.
Actually, I'm planning to migrate the helpdesk by the below steps
- decrease the number of agents in the old helpdesk
- increase the number of agents in the new helpdesk
- migrate the content of the Support ticket and the article in Guide to the new helpdesk
As Zendesk does not allow me to decrease the number of agents since it required us to decrease the number of agents 30 days before the contract renews, I cannot achieve steps 1 and 2.
But I raised our request on 21 Nov, 2022, the above issues were caused by the late reply from Zendesk, it's not fair to us.
Would you please advise if we can decrease the number of agents now?
View comment · Posted Dec 15, 2022 · Alvin Leung
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Alvin Leung commented,
Hi Brett
Thank you for your reply.
Since we are planning to migrate our existing Zendesk platform to a new Zendesk platform, I sent an inquiry to Zendesk for asking the details procedure on 21 Nov, 2022.
We haven't received the follow up email from Zendesk until now, even I ask for the follow up on 1 Dec and 12 Dec.
Since our subscription will be expired on 31 Dec, I'm afraid Zendesk will say we have to apply for the downgrade or change before 1 month subscription end.
View comment · Edited Dec 13, 2022 · Alvin Leung
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Alvin Leung commented,
I have contacted Zendesk several times since Nov 2022, but no response, please help
View comment · Posted Dec 12, 2022 · Alvin Leung
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