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Daniel Woodford
Joined May 05, 2021
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Last activity Apr 25, 2024
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Latest activity by Daniel Woodford
Daniel Woodford commented,
CommentTicket basics
Forwarding emails using #requester {email address} generally works well (for full agents). However, when a light agent uses this technique, Zendesk sets the light agent as the requester instead of the end user. Is it possible to resolve this?
View comment · Posted Nov 08, 2022 · Daniel Woodford
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