Ed Ball
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Total activity48
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes4
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Subscriptions28
Activity overview
Latest activity by Ed Ball-
Ed Ball commented,
Why are we getting article verification notifications when there are no rules to send these?
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Ed Ball commented,
I guess I am in the minority here. I don't want agents to be able to edit notes. I would rather see the progress of the ticket through the notes. Even if the agent makes a mistake I would like to s...
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Ed Ball commented,
I think it would be nice if that little roll up would a slightly different color so it pops out a little more. Moving from the top the bottom most people don't look for it there. Even just a slight...
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Ed Ball commented,
Quick question... If we have an agent that answered some tickets in January. At the end of that month the agent left the company. The ORG they were assigned to was removed along with being changed ...
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Ed Ball commented,
I added another filter for Requester Status is Active. That cut my list down quite a bit.
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Ed Ball commented,
Can you reject/suspend emails with a wildcard in the blocklist? We can't block specific emails since he changes the email after every ticket he submits. I have reported him to google, but who know...
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Ed Ball commented,
Do you have to work out of teams or is this also available within zendesk itself? Can I have a view that shows tickets created within teams? Is it possible that the user can create a ticket witho...
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Ed Ball commented,
Without the ability to export them if I want to find all but the light agents its a lot of clicking to select them all in the filters. I have to select them all one at a time. Even with that done i...
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Ed Ball commented,
Also, I would also rather see role than product access. And then like to be able to sort on all the columns and not just last login. An export link would be great as well. Also in the filter area, ...
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Ed Ball commented,
Hello John, I certainly look forward to trying out any and all changes to Explore. I do like Explore, it's just not a great user experience and gets really frustrating. I have actually started ma...