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Andrew Thomas

Joined Feb 18, 2022

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Last activity Feb 18, 2022

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Latest activity by Andrew Thomas

Andrew Thomas commented,

CommentTicket management

Our agents have noticed that recently the option to mass delete suspended tickets has been greyed out in the view. They were able to delete up to about 2 weeks ago, and now can't.

I have an admin licence and have the ability to mass delete but the agents do not.

Please can you advise if there has been a recent change to affect this, there is nothing above that indicates an agent can't mass delete. Thanks

View comment · Posted Feb 18, 2022 · Andrew Thomas

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