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Ben Steele

Joined Oct 26, 2021

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Last activity Mar 08, 2022

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ACTIVITY OVERVIEW

Latest activity by Ben Steele

Ben Steele commented,

Community comment Feedback - Ticketing system (Support)

Max McCal - Hi, is there any update on this? Like many above and in separate posts, this has been flagged as a concern through a security audit.

View comment · Posted Mar 08, 2022 · Ben Steele

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Ben Steele commented,

CommentAdditional ticket channels

Dane - Thank you, but this can't be seen within the agent workspace. I was hoping the team could see this either before picking up the chat, or immediately after (e.g. adding an internal note in the ticket).

I will look at using a trigger with tags to provide a range (e.g. 0s - 59s), then update a field in support to avoid the team having to look through the events for this.

View comment · Posted Mar 08, 2022 · Ben Steele

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Ben Steele created a post,

Post Feedback - Admin Center

Hi,

I'm unable to filter by custom roles with the new team members page, despite having agents with these roles assigned.

Team members page:

 

Chat roles page:

Posted Mar 04, 2022 · Ben Steele

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Ben Steele commented,

CommentAdditional ticket channels

Is it possible to see how long a customer has been waiting in the queue within the agent workspace?

View comment · Posted Mar 04, 2022 · Ben Steele

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Ben Steele commented,

CommentTicket automation and collaboration

@...

We have a new instance of Zendesk (less than 4 weeks old) but we meet all of the requirements you mentioned above. I get the same message as Aaron shared about not enough macro data.

Does Zendesk have to have been running for some time to use this feature or is this a bug?

View comment · Posted Nov 09, 2021 · Ben Steele

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