Select an Address app - official feature request thread

1263169150430 yes, those are "User groups" and already supported by the app :-)

The Zendesk UI might be a bit confusing, since it shows for the ticket, but Zendesk calls those "User groups"

The group to which the ticket is assigned. The "assignee" option in the left hand column. 

1263169150430 thanks for your feedback! Can you please clarify what you mean with "ticket group"? Do you refer to ticket tags?

Nice! 

Got to say though, "Automatically use the correct email sender, depending on the agent's user group" is close, but no cigar. 

If you can work it based on the ticket's group then you win. 

Hi 1263169427090, 1263213807629, 1265071957869, 1263213581489, 1263169150430,
 
since we also have 150+ support addresses, we were dealing with the exact same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

Here are some features we integrated:
- Automatically use the correct email sender, depending on the agent's user group
- Restrict sender email based on user-agent group
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
- Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown

Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/

And let me know what you think or if you have any suggestions to improve it!

Ref; 10861990

It would be grate that if the default group address automatically set when tickets are moved between groups as the app does not seem to do this.

When a ticket is moved from group X into group Y, agents that are part of group Y will see a blank select address as they don't have access to group X address.

I believe this to be a bug.

Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app.

For agents who often use the same address, the pop up does not add value. It's just a pop-up message they'll get each time they create a new ticket. One way I could see this working is a 'Don't show me this again' button on the pop-up that sets a cookie or user field.

Have any of the suggestions in this thread been implemented? 

1901313910364 We use this all the time since we get multiple requests into different group email addresses and wish to standardize them and consolidate them even while using Select an Address App.

To do this, create a put webhook target with https://yourwebsite.zendesk.com/api/v2/tickets/{{ticket.id}}.json

Then inside the trigger (we check the "received at" addresses we want to consolidate)

place this json body

{"ticket": {"recipient": "youraddress@yourdomain.com"}}

Just realize this webhook will fire concurrently with any triggers and I have seen it be the last thing that executes due to timing of triggers vs API calls.

I can't speak with certainty as to what is being used in the app, but Nathan is right that it's very likely the recipient property when creating or updating a ticket.