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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
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      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Publicado 08 mar 2023 · Jonathan Aniano

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      The Proactive messages feature does not work with Multi-conversations
      We are a financial company, and about 20% of our customers have two or more active conversations with us. For example, o...

      Publicado 17 mar 2025 · Viachaslau

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      Requires customization to reset requester wait time SLA when message re-opening
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 14 abr 2025 · Eiley

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      An additional separator is required when the ticket is changed to open because the customer Inquiring again on the messaging ticket.
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by...

      Publicado 14 abr 2025 · Eiley

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      Suggested CoPilot Macro is hard for JAWS to navigate through
      Often the multiple touch of the esc key which works some of the time and then having to navigate to the close button whi...

      Publicado 23 mar 2025 · Michelle Langley

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      Migrating FROM Agent Workspace
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      Our organization migrated to Agent Workspace about a year ago and switched from Chat to Messaging. Since then, we have e...

      Publicado 25 abr 2023 · Chris Whyno

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      Improving Ticket Tab Colors for Easier Navigation
      Currently, the tabs are a subtle light gray, which can be difficult to distinguish, especially when placed next to white...

      Publicado 04 oct 2024 · Stella

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      Messages are not visible in iOS chat after user gets authenticated and opens the chat again.
      We have Zendesk chat implemented in our native iOS app. ZendeskSDKMessaging version; 2.30.1 The case is: 1. Not logged i...

      Publicado 27 mar 2025 · Szymon Swi

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