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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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      Product feedback guidelines & how to write a good feedback post
      Afixado

      Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)!

      No one knows our...

      Publicado 29 de set. de 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Afixado
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 de set. de 2023 · Shawna James

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      Regarding upcoming changes to Answerbot and Flow Builder
      Afixado
      Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk. A few days ago, we posted an article in our Help Center ab...

      Publicado 08 de mar. de 2023 · Jonathan Aniano

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      In message macros take a long time to load
      It will either add for example "/rate" (the text) or a completely unrelated chat macro. JAWS doesn't read the list of op...

      Publicado 23 de mar. de 2025 · Michelle Langley

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      Customer Overview Fields Translation (Messaging)
      Currently, the customer overview fields aren't translatable, which goes against the goal of having all content in our cl...

      Publicado 31 de mar. de 2025 · David Rocha

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      Conversation Counter for Messaging and Omnichannel Routing
      At the moment, regardless of what agent status is used, if omnichannel routing is enabled, the conversation counter is e...

      Publicado 01 de abr. de 2025 · Marius Gavril

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      Wrap Up Time for Chat Tickets
      Respondido
      Hi, Similar to how you can set wrap up time limits on Talk, is it possible to do the same for Chat tickets? Agents find ...

      Publicado 09 de nov. de 2021 · Rina

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      Create trigger to "End Session" on messaging instead of agent doing manually
      Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it ...

      Publicado 09 de fev. de 2025 · Nikki Mier

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      Customizing web widget text color in the header when using messaging
      Planejado
      We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to b...

      Publicado 31 de mai. de 2022 · Trudy Slaght

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      Agent's profile pictures are not seen in the emails because of the new simplified email threading.
      Agent's profile picture is not displayed in the emails because of the new simplified email threading. This is a real lim...

      Publicado 19 de out. de 2023 · Naghash Baghdasaryan

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