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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).


Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Publicado 29 de set. de 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publicado 29 de set. de 2023 · Shawna James

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Publicado 08 de mar. de 2023 · Jonathan Aniano

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Hi, I'm working on Zendesk messaging integration for iOS app. When I start a new conversation, it always displays the c...

Publicado 28 de jul. de 2023 · Cong Hd

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When knowledge base articles are restricted, users are unable to add images in the chatbot. Zendesk Guide does not provi...

Publicado 12 de fev. de 2025 · Kashif Qadrii

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Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of goi...

Publicado 09 de set. de 2022 · Will Yolen

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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...

Publicado 28 de fev. de 2024 · Joshua Bentley

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publicado 07 de fev. de 2025 · Alex Duffey

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We are currently unable to implement Messenger due to the following:   - Ticket requests are limited to registered users...

Publicado 10 de fev. de 2025 · Matthew Surowiec

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Publicado 08 de mai. de 2024 · Bobby Koch

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