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Francis Casino
Adhésion le 02 nov. 2021
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Dernière activité le 29 mars 2025
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Francis Casino a ajouté un commentaire,
Thank you so much for your wonderful comment! We’re excited to let you know that we will absolutely keep this in mind for our future developments.
Afficher le commentaire · Publication le 29 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
I hope you're having a wonderful day! I’ve created a ticket to help with your request about cancelling your subscription. Keep an eye on your email, and we can keep chatting there!
Afficher le commentaire · Publication le 27 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
Afficher le commentaire · Publication le 20 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
Afficher le commentaire · Publication le 18 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
Afficher le commentaire · Publication le 07 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
Afficher le commentaire · Publication le 07 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
Afficher le commentaire · Publication le 07 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
I'm afraid that it is not currently on the roadmap, but will definitely keep you updated as soon as there are any developments.
Afficher le commentaire · Publication le 04 mars 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
I hope you're having a fantastic day! Just to confirm, Felix is right—it's available on Windows, but unfortunately, it's not on Mac.
Afficher le commentaire · Publication le 28 févr. 2025 · Francis Casino
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Francis Casino a ajouté un commentaire,
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
Afficher le commentaire · Publication le 28 févr. 2025 · Francis Casino
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