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Francis Casino
参加日2021年11月02日
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前回のアクティビティ2025年3月29日
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さんの最近のアクティビティ Francis Casino
Francis Casinoさんがコメントを作成しました:
Francis Casinoさんがコメントを作成しました:
コミュニティのコメント Q&A - Chat, messaging, and widgets
Hello Siobhan,
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
コメントを表示 · 投稿日時：2025年3月20日 · Francis Casino
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Francis Casinoさんがコメントを作成しました:
コミュニティのコメント Q&A - Reporting and analytics
Hello Renaud,
While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
コメントを表示 · 投稿日時：2025年3月18日 · Francis Casino
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Francis Casinoさんがコメントを作成しました:
コメントSMS and Text message help
Hello Dean,
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
コメントを表示 · 投稿日時：2025年3月07日 · Francis Casino
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Francis Casinoさんがコメントを作成しました:
コメントAccounts and billing
Hello Rachit,
Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
コメントを表示 · 投稿日時：2025年3月07日 · Francis Casino
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Francis Casinoさんがコメントを作成しました:
コミュニティのコメントZendesk EAP - Approvals
Hello Tobias!
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
コメントを表示 · 投稿日時：2025年3月07日 · Francis Casino
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Francis Casinoさんがコメントを作成しました:
Francis Casinoさんがコメントを作成しました:
Francis Casinoさんがコメントを作成しました:
コミュニティのコメント Q&A - Tickets and email
Hello Carmen!
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
コメントを表示 · 投稿日時：2025年2月28日 · Francis Casino
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