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Francis Casino
Data ingresso 02 nov 2021
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Ultima attività 29 mar 2025
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Francis Casino ha commentato,
Thank you so much for your wonderful comment! We’re excited to let you know that we will absolutely keep this in mind for our future developments.
Visualizza commento · Data ultimo post: 29 mar 2025 · Francis Casino
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Francis Casino ha commentato,
I hope you're having a wonderful day! I’ve created a ticket to help with your request about cancelling your subscription. Keep an eye on your email, and we can keep chatting there!
Visualizza commento · Data ultimo post: 27 mar 2025 · Francis Casino
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Francis Casino ha commentato,
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
Visualizza commento · Data ultimo post: 20 mar 2025 · Francis Casino
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Francis Casino ha commentato,
While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
Visualizza commento · Data ultimo post: 18 mar 2025 · Francis Casino
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Francis Casino ha commentato,
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
Visualizza commento · Data ultimo post: 07 mar 2025 · Francis Casino
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Francis Casino ha commentato,
Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
Visualizza commento · Data ultimo post: 07 mar 2025 · Francis Casino
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Francis Casino ha commentato,
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
Visualizza commento · Data ultimo post: 07 mar 2025 · Francis Casino
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Francis Casino ha commentato,
I'm afraid that it is not currently on the roadmap, but will definitely keep you updated as soon as there are any developments.
Visualizza commento · Data ultimo post: 04 mar 2025 · Francis Casino
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Francis Casino ha commentato,
I hope you're having a fantastic day! Just to confirm, Felix is right—it's available on Windows, but unfortunately, it's not on Mac.
Visualizza commento · Data ultimo post: 28 feb 2025 · Francis Casino
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Francis Casino ha commentato,
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
Visualizza commento · Data ultimo post: 28 feb 2025 · Francis Casino
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