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Wendi Mills
Adhésion le 15 avr. 2021
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Dernière activité le 17 oct. 2022
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Dernière activité effectuée par Wendi Mills
Wendi Mills a ajouté un commentaire,
Are call back included in the Incoming and Call Answered metrics?
Afficher le commentaire · Publication le 17 oct. 2022 · Wendi Mills
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Wendi Mills a ajouté un commentaire,
I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it.
Afficher le commentaire · Publication le 22 oct. 2018 · Wendi Mills
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