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Wendi Mills

Adhésion le 15 avr. 2021

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Dernière activité le 17 oct. 2022

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Dernière activité effectuée par Wendi Mills

Wendi Mills a ajouté un commentaire,

CommentaireReporting for Talk

Are call back included in the Incoming and Call Answered metrics? 

Afficher le commentaire · Publication le 17 oct. 2022 · Wendi Mills

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Wendi Mills a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it. 

Afficher le commentaire · Publication le 22 oct. 2018 · Wendi Mills

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