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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Data ultimo post: 04 dic 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Data ultimo post: 17 gen 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Data ultimo post: 21 nov 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Data ultimo post: 29 set 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Data ultimo post: 29 set 2023 · Shawna James

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Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

Data ultimo post: 01 ott 2024 · Gary Jackson

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For me I was switched to “Agent Home” today and I haven't tried it before.   My first immediate reaction is that the lis...

Data ultimo post: 12 feb 2025 · Love

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Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

Data ultimo post: 13 feb 2025 · Bruno Alcantara

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Data ultimo post: 13 feb 2025 · Alvin Ronnie Caballero

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We often have issues that impact multiple users. It would be really helpful if we had a way to BCC all affected users so...

Data ultimo post: 17 feb 2021 · Katie R.M.

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