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Fra Lowe

Data ingresso 16 mag 2021

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Ultima attività 16 ott 2021

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CommentoEnd users and organizations

@... I'm evaluating Zendesk as an Internal Help Desk. My team of 9 handles queries from 25+ departments, with 9000+ employees. Our customers or end-users are all internal employees with a single domain name

How can we organise the tickets that come in, and recognise which department the ticket is from? We will only have one Group of agents (my team).

How can I ensure that tickets from a single department (eg. Sales) are grouped together, so I can view the historical tickets in the future and not lose context?

Visualizza commento · Data ultimo post: 11 mar 2021 · Fra Lowe

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