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Fra Lowe
Joined May 16, 2021
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Last activity Oct 16, 2021
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Latest activity by Fra Lowe
Fra Lowe commented,
@... I'm evaluating Zendesk as an Internal Help Desk. My team of 9 handles queries from 25+ departments, with 9000+ employees. Our customers or end-users are all internal employees with a single domain name
How can we organise the tickets that come in, and recognise which department the ticket is from? We will only have one Group of agents (my team).
How can I ensure that tickets from a single department (eg. Sales) are grouped together, so I can view the historical tickets in the future and not lose context?
View comment · Posted Mar 11, 2021 · Fra Lowe
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