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Chris Hillam

Data ingresso 09 apr 2024

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Ultima attività 17 dic 2024

Director of Customer Experience at Austin Capital Bank.

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Ultima attività di Chris Hillam

Chris Hillam ha commentato,

Commento nella community Feedback - Chat and Messaging (Chat)

Would also love to see this.

Visualizza commento · Data ultimo post: 02 lug 2024 · Chris Hillam

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Chris Hillam ha commentato,

CommentoAI agents and automation best practices

This was extremely helpful, thank you! 


I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group. 


Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method. 

 

Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available. 

 

Are there additional variables I can add which would check for available agents at the brand-level?

Visualizza commento · Data ultimo post: 09 apr 2024 · Chris Hillam

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