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Chris Hillam

가입한 날짜: 2024년 4월 09일

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마지막 활동: 2024년 12월 17일

Director of Customer Experience at Austin Capital Bank.

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Would also love to see this.

댓글 보기 · 2024년 7월 02일에 게시됨 · Chris Hillam

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댓글AI agents and automation best practices

This was extremely helpful, thank you! 


I am configuring Messaging for multiple brands in our environment, and not every agent is assigned to every brand. It seems this is checking whether agents are available on the account level, but not checking whether agents are available in a particular group. 


Example: Agents are available in Brand A, but Brand B agents are Invisible for a training session. During that time I'd like to deflect Messages from Brand B using this method. 

 

Assuming I've set everything up correctly, agents being Available in Brand A seem to make it so if the API call sees online agents at all, it routes incoming Brand B messages as if agents are available. 

 

Are there additional variables I can add which would check for available agents at the brand-level?

댓글 보기 · 2024년 4월 09일에 게시됨 · Chris Hillam

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